Troubleshooting
Troubleshooting Guide
This interactive guide will provide you with a simple, step by step resolution process based on your specific issue. Select which Nyclights system you are currently using below and follow the interactive guide for that system to resolve your specific issue.
How do I rename the Nyclights signal?
Connect to the Nyclights wifi signal, open the Nyclights app, turn the lights onto manual mode, then long press on the word Nyclights. A window will pop up with the option to rename the network. Once finished, you must hard close the app, refresh your wifi networks, and connect to the new signal name.
How do I perform a soft reset?
Simply locate the white Nyclights controller, unplug it for 1 solid minute, then plug back in. You can also cut power to the white controller by pulling out the green cube next to the blue or green light for 1 minute then plugging back in. This will clear any error codes in your controller without deleting any patterns or timers you have saved.
Why won’t Nyclights pair into my home network?
While Nyclights is designed to connect to any 2.4gHz wifi signal, we cannot guarantee that it will pair to all home networks due to factors that are outside our control. Some of these factors include: Type of modem/router being used, Firewall and security settings on home router/modem, Obstacles between Nyclights controller and modem/router. Potential interference from other devices: LED lights, solar panel controllers, Tesla battery chargers, other wifi devices, etc. If you still cannot pair your home network, we recommend reaching out to your internet provider as some techs may be able to assist you in pairing Nyclights to your specific modem/router. If all else fails, no worries, you can simply use Nyclights dedicated wifi signal (blue light on controller) to connect to your Nyclights system as that is always reliable.
What is the “pair new device” button?
The “pair new device” button allows you to pair Nyclights to your home network. Keep in mind we cannot guarantee Nyclights will connect to your home network based on many variable outside our control such as type of router/modem, firewall settings, potential obstacles, interference from other devices, etc.
If I unplug power to Nyclights =, do I lose saved patterns/timers?
No, the Nyclights controller has a built in battery so all saved programs and timers will not be lost if the controller loses power. That being said, we always recommend keeping the Nyclights controller plugged in at all times unless performing a soft reset or hard reset.
Why can I no longer connect to my Nyclights system?
The most common reason for connection issues is due to a power loss at the controller or the controller signal getting switched due to a brief power outage or customer change. As long a blue light is showing on controller (quick click and release STA/AP button on controller to toggle between blue and green), you should see Nyclights signal in your wifi network options.As long as solid green light is showing (quick click and release STA/AP button on controller to toggle between blue and green), you should be able to connect to Nyclights app using your home wifi network.
How do I delete a pattern?
Simply connect to Nyclights app, press enter, then click on clock icon at bottom right. From there you will see a list of all current patterns. Swipe left on pattern you would like to delete and you will see an option appear to rename or delete the pattern. Please refer to the following video below for more instruction.
How do I delete a calendar event?
Simply connect to Nyclights app, press enter, then click on clock icon at bottom right. From there scroll down, click on schedule button, then click on “create a calendar event”. Calendar events will be highlighted in pink. Click on the month and then the days you want deleted, the calndar event detail window will open, and you can click on delete at the bottom. Please refer to the following video below for more instruction.
How do I slow down a chasing pattern?
First, you can locate the speed bar on the app and slide it all the way to the left. If the pattern still moves too fast, simply up the number of diodes on each color in the color line until you get the desired speed for your pattern. Don’t forget to save it once adjustments are made.
How do I hard close my app?
Hard closing the Nyclights app between uses is very important for proper function. The process for hard closing your apps depends on what device you use. For apple devices you either:A) Double click the home button to shrink down your apps, then swipe up to close them ORB) Touch bottom of screen and drag finger up until apps shrink down. Release finger and then swipe up on apps to close themFor Android devices there are several options depending on which device you own. Typically there is an icon showing three lines or 3 dots that you tap and get the option to “clear all” or “close all”. You will have to look up the option available for your specific device.
How do I perform a soft reset?
Simply locate the white Nyclights controller, unplug it for 1 solid minute, then plug back in. You can also cut power to the white controller by pulling out the green cube next to the blue or green light for 1 minute then plugging back in. This will clear any error codes in your controller without deleting any patterns or timers you have saved.
What color light should be on my controller?
This depends on whether you are using the Nyclights dedicated signal to connect to your Nyclights system or if you pair the Nyclights controller to your home network. To use the Nyclights dedicated Wi-Fi signal you will want a blue light on your controller. If you want your Nyclights system paired to your home network you will need the green light to be on your Nyclights controller.To switch between blue light and green light simply quick click and release the STA/AP button on the controller.
Product Warranty Registration
In order to qualify for the Manufacturer’s Lifetime Warranty on the parts. Please fill this form out with detailed information. Failure to answer all these questions may result in a delay for a warranty claim or invalidate the assumed warranty.
New Nyclights Edge
For Every Holiday, Sporting Event, or Any Special Occasion. Nyclights new controller has tons of new benefits! User-friendly app with cutting-edge technology! Program millions of colors, patterns, and animations.
Ability to access your lights from anywhere in the world!
Understanding Your Nyclights Select Plus System
Here you will learn and understand more about your Nyclights Select Plus System! It provides useful videos on issues like connection your system to the Nyclights Controller.
Wifi-104 Self Help
Clicking this link will guide you through steps on how to set up your wifi with your Nyclights system! Click the button to learn more.
Repair Request Form
We are sorry that you are having an issue. As with all electronics that deal with high amp output and Wifi connection variables, there is always a small percentage of maintenance or need for repairs.
For this reason we offer such an amazing warranty. In order to best serve you, we need some information from you about the issue so that we can best prepare to take care of you.
